Frequently Asked Questions

Everything you need to know about your okendama order.

What is the standard shipping time for my order?

We typically process orders within 1-2 business days. Standard domestic shipping takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.

What is your return policy?

We offer a 30-day return window for all unworn and unwashed items in their original packaging. Please contact our support team to initiate a return or exchange.

How do I know which size to choose?

Each product page features a detailed sizing chart with measurements in both inches and centimeters. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Are your materials sustainably sourced?

At okendama, we are committed to quality and ethics. We prioritize organic cotton and recycled fibers in our collections to minimize our environmental footprint.

Can I track my package after it ships?

Yes, once your order has been dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your delivery progress.